Returns and 30 Day Money Back Guarantee
With our 30-Day money back guarantee on all Alex Story jewelry, you have plenty of time to make sure that you are pleased with your purchase. All non-custom jewelry items can be returned within 30 days of the purchase date for a full refund.
A return authorization from Alex Story Jewelry is required prior to returning any merchandise. Return authorizations must be requested within 25 days of the date of purchase and we must receive the returned merchandise within 30 days of date of purchase. ALL return packages MUST display a Return Authorization Number. Any return not having a Return Authorization Number will be refused.
To return an item to Alex Story Jewelry, simply call Alex Story Jewelry at 1-800-892-9018 to request your Return Authorization Number. You will then be given a Return Authorization Number to write on the outside of your package and detailed shipping instructions including our return address.
Your refund will be processed as soon as we have received and accepted your returned item.
If you have any questions bout our 30 Day Money Back Guarantee, please call us at 1-800-892-9018.
Web Site Terms and Conditions of Use
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
2. Use License
- Permission is granted to temporarily download one copy of the materials (information or software) on Alex Story Jewelry's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
- modify or copy the materials;
- use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
- attempt to decompile or reverse engineer any software contained on Alex Story Jewelry's web site;
- remove any copyright or other proprietary notations from the materials; or
- transfer the materials to another person or "mirror" the materials on any other server.
- This license shall automatically terminate if you violate any of these restrictions and may be terminated by Alex Story Jewelry at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
- The materials on Alex Story Jewelry's web site are provided "as is". Alex Story Jewelry makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Alex Story Jewelry does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
In no event shall Alex Story Jewelry or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Alex Story Jewelry's Internet site, even if Alex Story Jewelry or a Alex Story Jewelry authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Revisions and Errata
The materials appearing on Alex Story Jewelry's web site could include technical, typographical, or photographic errors. Alex Story Jewelry does not warrant that any of the materials on its web site are accurate, complete, or current. Alex Story Jewelry may make changes to the materials contained on its web site at any time without notice. Alex Story Jewelry does not, however, make any commitment to update the materials.
Alex Story Jewelry has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Alex Story Jewelry of the site. Use of any such linked web site is at the user's own risk.
8. Governing Law
Any claim relating to Alex Story Jewelry's web site shall be governed by the laws of the State of New York without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.
- Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
- We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
- We will only retain personal information as long as necessary for the fulfillment of those purposes.
- We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
- Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
- We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
- We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
Alex Story Jewelry
337 East 8th Street
New York, NY 10009